Bybit to add AI Support Agent To Help Its Customer Support Team – The Crypto Times

Written By:
Pari Shukla
Reviewed By:
Vaibhav Jha
Bybit, a major cryptocurrency exchange, has added an artificial intelligence (AI) support agent to assist its customer support team in answering clients’ questions quickly. 
Ben Zhou, the CEO of Bybit, has shared an X post stating the information on it. The AI can handle common inquiries, such as checking the status of KYC (identity verification), withdrawals, deposits, P2P orders, or card applications, which make up 80% of customer inquiries.
how does crypto exchange and AI integrate? I will share a few things that we do at Bybit, both for clients and internal usage:
For Clients
1. CryptoLens: Ai powered deep analysis on any project that you want learn in a 360 way. It gives you analysis on community, fundamental,… pic.twitter.com/nxj6KpaYS4
It is noted that to function virtually, the AI needs safe access so that it can get the right information and a proper security checks to provide. Hence, it can provide accurate updates. The CEO has stated that the firm uses AI in several ways to make its internal operations smoother and more efficient, which are as follows:
These AI tools help Bybit work more efficiently, save time, and support its global operations. However, Bybit believes AI can’t fully replace Many customers prefer humans, especially when it comes to complaints or emotional issues.
Also Read: Will Bybit CEO Ben Zhou Speak about the $1.4B Hack at TOKEN2049?
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